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Liberty Tax Service complaints

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107 Jacobs Highway Suite D
Clinton, SC 29325 | Get Directions

(800) 790-3863

http://www.libertytax.com

For Business locations and hours visit www.libertytax.com

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Total Amount in Dispute:
$21,605.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

14 complaints against Liberty Tax Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
14	Unanswered

14 complaints against Liberty Tax Service

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12/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

12/2/2022

I file my taxes in 2020 l had to prove my identity then turn around and do amendment at liberty taxi in Sanford FL. IRS sent my refund to and old cash app account They got there payment for filing. Resolution Sought I would like someone to help me get my refund.

11/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

10/19/2022

Me and my mother went to liberty tax service on Ave J in Lancaster CA. I filed for my stimulus for 1200 which the system said I was approved the lady stated it would come there and they will take out their service fees and then deposit the rest to me . Not once did she mention that they we're leaving that location she hasn't called or email me about them leaving they also didn't post a new location on the door or a phone number to be reached it is very unprofessional they do have my personal information. Resolution Sought To contact me about my check or mail it to me.

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