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Liberty Utilities complaints

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2300 Victory Drive
Columbus, GA 31901 | Get Directions

(855) 216-6305

http://www.libertyutilities.co...

Monday-Friday 8:00 a.m.-7:00 p.m. (EST)

Saturdays 9:00 a.m.-2:00 p.m. (EST)

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Total Amount in Dispute:
$397.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Liberty Utilities closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Liberty Utilities

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3/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $217.00 Amount Settled: $0.00

Customer Complaint

2/10/2024

Over Estimate, Miss reading gas meter when thermostat is off, Due to no one home, After re-read it was discovered wrong number didn't match reading on the Bill now I have 3 different bill 2 due this month Feb 5, $51.16 & Feb 14, $150.97. I have bring Complaining pass 4 year OVER CHARGING EXSPECIALLY WHERE NOT IN USE Resolution Sought Stop Estimating walk around the house get in front and Read the Meter Correct the wrong doing back pay give me Credit account during Winter months because 90 of time I stay with my Lady my heater not running Thermostat is OFF position. When I do stay overnight I have a Electric heater and Electric Blanket in November weekend around Thanksgiving my Lady friend cook dinner after that a couple of days we leave, I turn off heater the Thermostat in Off position .

10/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

9/13/2023

I opened a new account in May 2021. I paid a $180 deposit which they said would be credited back to me after two years of payments. I have called several times inquiring about the credit and I'm told something different each time. This last time I called they said they were transferring me to a "lead" and then hung up on me. Nobody has called me back. Resolution Sought Give a refund

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