Find a reputable business?

Complaints and Resolutions

Life Protect 24/7 complaints

Read Complaints File Complaint View Full Report

6160 Commander Parkway
Norfolk, VA 23502 | Get Directions

(844) 203-5617

http://www.lifeprotect247.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$150.00

Total Amount Settled:
$150.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Life Protect 24/7 closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Life Protect 24/7

Sort by

1/22/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $149.98 Amount Settled: $149.98

Customer Complaint

1/6/2026

I called my power company and the phone was answered to medi alert said I had won a free device for safety at home. Then as they continued it was gonna cost $1 a day so much for free. She said I would be billed quarterly and that would be April. They have taken the money out of my account on 12/23/25 and I do not have a device. I was told that I would be monitored by my power company which I have found out is a lie also. I would like my money back I live on social security and cannot pay my rent for this scam cutting me short. I have called the number on like and smoke to a female sounded like the same one I had talked to before and said I could cancel it she was transferring me to customer service. They never answered. I was on the line for about 15 mins listening to the continue to hold. When I said I was calling the BBB and police she picked the phone back up and gave me my account number MW911416 ans told me to call (833)551-9741. I called this number received the same hold all are busy and was on the line for 10 mins with no answer. They are scamming people and I would like something done about this! I need my money to help pay my rent and I have put a stop on future payments at my bank Community Trust in Hazard Ky. Please leave a voicemail mail with message as my phone does not ring in unknown numbers. Resolution Sought I want my money back I'm in social security and cannot. I was lied to and tte lady that answered the phone today said I could cancel and get my money back but no one will answer the phone. I need it to help pay my rent.

Company Response

1/8/2026

After reviewing our records, we confirmed that we spoke with Mrs. Roark on 1/5/26 and attempted a follow-up call on 1/7/26 to address the concerns outlined in her letter. Unfortunately, we were unable to leave a voicemail during the 1/7/26 call attempt. Mrs. Roark’s account has since been cancelled, and all funds paid have been fully reimbursed. She is welcome to contact us at her convenience should she wish to discuss or clarify any remaining concerns. We apologize for any inconvenience this matter may have caused and trust it has been satisfactorily resolved. Thank you,

Customer Rebuttal

1/12/2026

They are lying! Everything they told me was a lie. It took me 3 attempts to get my refund because I was lied to every call. The second call the lady would not cancel said she would make me a monthly fee I would pay monthly. That was a flat out lie! They immediately took out just shy of a $100 again for 3 month service that was supposed to be billed monthly it was a foreign lady and said she had to confirm this with her supervisor. The 3rd call I made was to absolutely cancel their service and not let them side wind me again with another lie. The 2nd call lady told me I was have the device by that Friday after talking to her. It never came u til the following week but remember I talked to these people originally in December and never received the device then. I had to complain about it on the 2nd call I made. Only thing positive I can say for them is after 3 aggravating attempts with phone calls I did get my money back but I would not recommend to anyone. Pick a different service!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile