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Lifetime Energy complaints

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371 North 400 W
Logan, UT 84321-3743 | Get Directions

(435) 890-7566

http://www.lifetimenrg.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lifetime Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lifetime Energy

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9/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/18/2023

False advertising. They said it would take 10 days after install for my solar panels to be operating. It's been about a month and a half.. Lies from the owner. Resolution Sought Either put my house back to it's previous condition or pay for half of the system if they ever do get it running.

Company Response

9/5/2023

We have been in contact and have remedied the situation. That being said, we apologize for a lack of congruency with what you were told and what is the reality of how long it can take. We have made more effort to be sure that nothing is misrepresented when it comes to our services and products. Please reach out to us if you have any other questions or concerns.

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