Complaints for Lifetime Financial in Studio City, CA

3771 Cahuenga Blvd.
Studio City, CA 91604 | Get Directions

(818) 308-9200

http://www.lifetimefinancial.o...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complainants generally allege that they entered into an agreement to obtain a mortgage through the company but that during the process the terms of the loan changed significantly. Some customers said that the company promised that if the consumer signed the loan documents that the terms would be adjusted later and/or that they would receive additional monies. A few said that the despite promises from the company that the loan terms would be changed prepayment penalties paid for their previous mortgage or that their debts would be paid as agreed the promises failed to materialize.~~The company responds to some complaints by offering refunds of some of the fees renegotiating the loans or by providing explanations. In some cases the company failed to address allegations concerning changes in the terms of the loans verbal misrepresentations or other alleged deceptive practices.

Complaint Closing Statistics

0 complaints against Lifetime Financial closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Lifetime Financial complaints