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Lighting Salvage Network complaints

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3703 East Alsea Hwy
Waldport, OR 97394 | Get Directions

(209) 395-2486

http://www.lightningsalvagenet...

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Total Amount in Dispute:
$4.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Lighting Salvage Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lighting Salvage Network

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8/22/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3.70 Amount Settled: $0.00

Customer Complaint

7/19/2022

I had purchased a engine from this company with a warranty. I explained to the company the engine that was sent to me buy (Lightning Salvage) was a bad engine. The engine was still under warranty and was ready for return. I was told in a paper contract that the part under warranty could be sent back as long as I have proof proving the engine with photos and surveillance describing details of issue but instead of working with me to solve the issue they have not responded to any recent emails phone calls or reach outs. I am currently out of a vehicle because of this discrepancy. I currently still have the engine that was sent to me by this company at my mechanic shop. Its been since June of having this problem with this company shortly after payment was maid. They took down there location information off their website for me to get in contact with them. Resolution Sought I would like help seeking full reimbursement. Also I would like to help prevent this from happening to other people seeking help from this company with legal help and advice. I want a fair yet firm outcome.

Company Response

7/28/2022

We sorry for the inconvenience, In order for the engine to be returned the yard needs a video of the engine running or trying to start, or any evidence of a bad engine. Then we can have it picked up. Video can be emailed to sales@lightningsalvagenetwork.com and we will send to the yard.

Customer Rebuttal

8/10/2022

I have received one response from company previously since I filed a complaint thinking the company wants to compensate or make an agreement but there has been no changes. I would like to continue further about this discrepancy.

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