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LightInTheBox.com complaints

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808 Howell Street #300
Seattle, WA 98101 | Get Directions

(206) 790-2639

http://www.lightinthebox.com

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Total Amount in Dispute:
$2,394.00

Total Amount Settled:
$306.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

25 complaints against LightInTheBox.com closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
23	Unanswered

25 complaints against LightInTheBox.com

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10/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

10/24/2023

I ordered 2 outfits to try for a wedding. Both ran extra small. I tried to send back and they said no returns. I replied back and they told me to measure the clothing and if the sizes were wrong they would give me 50 percent off other clothing and to keep the outfits. Resolution Sought A full refund!

8/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

7/24/2023

I paid for a wine colored jumpsuit with sequence never received merchandise it was paid to light in the box company off credit card. Resolution Sought Send me my merchandise.

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