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LightInTheBox.com complaints

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808 Howell Street #300
Seattle, WA 98101 | Get Directions

(206) 790-2639

http://www.lightinthebox.com

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Total Amount in Dispute:
$835.00

Total Amount Settled:
$306.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against LightInTheBox.com closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

6 complaints against LightInTheBox.com

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1/6/2026

RESPONSE: Complaint was not answered Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

1/6/2026

I ordered two hoodies and never got them and so I put in a complaint to them, I told them about how it says it was delivered to old address and I asked for a refund. I gave them my updated address right before submitting my order but the still sent to my old address. They refuse to compensate my refund but offered a 50 percent another order which does not take care of the two hoodies that I didn't receive. So I feel they stole my money. Resolution Sought I want my refund

6/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: $89.00 Amount Settled: $0.00

Customer Complaint

6/17/2024

Ordered 73.00 worth of merchandise and upon receipt, merchandise appeared to be very cheaply made. Bagged up items and returned them requesting a credit for items to my Amex card. No return instructions enclosed with merchandise. Had to go on line and make a request to return items and pay the shipping fee to return said items at 16.00 back to Portland OR and after receiving items they still want to give you a merchandise credit for their store. They make it extremely difficult to get your money back! Resolution Sought Credit my Amex card $73.00 and refund the $16.00 I paid for postage. (which was supposed to be refunded as well).

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