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Likewize Device Protection complaints

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1900 West Kirkwood Blvd Suite 1600C
Southlake, TX 76092 | Get Directions

(866) 277-6325

https://protect.likewize.com/

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Total Amount in Dispute:
$7,053.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

9 complaints against Likewize Device Protection closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
9	Unanswered

9 complaints against Likewize Device Protection

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5/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $53.50 Amount Settled: $0.00

Customer Complaint

4/18/2024

I have Likewise Insurance thru Boost mobile for device protection. I filed a claim in December 2023. Likewize sent a refurbished replacement device that has same problem as my original device. They want to charge me another 53.50 deductible to replace the sub par refurbished replacement device they sent me. This insurance is a Scam Resolution Sought Send my replacement phone at no deductible

2/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

1/8/2024

Better Business (altered version) I lost my Samsung Galaxy S 22 phone. Boost Mobile is partnered with Likewize to provide phone insurance for their customers. Thus, I called Likewize on 12-20-23 at 7pm to file a claim. I spoke with a representative named Nikka and paid a $100.00 deductible to receive a new device. I asked Nikka would I be receiving my same device. Nikka assured me that I would be receiving a replacement Samsung Galaxy S 22. I picked my phone up two days later and it was not a Samsung Galaxy S 22, but rather a Galaxy A 32 (an inferior phone). I immediately called Likewize to inform them of the mishap. However, in the meantime, I did have to activate the A 32, because I needed a phone for work and urgent matters. It has been two weeks and I have been getting the run around from numerous representatives at Likewize. I was originally told that I would receive my correct phone but it never came. On 1-5-24, I spoke with a supervisor named Todd, and he told me that I cannot receive my correct device until I turn in the wrong device that they sent me. Then, they would refund my 100.00 and I would have to file a claim all over again. This is an absolute inconvenience for me and could take a long time. I cannot go without a phone, because I have to work and I use my phone for urgent matters. Also, it was not my fault that I was sent the incorrect phone. I feel that Likewize should immediately send me the correct phone and then, I will ship them the incorrect Resolution Sought I would like my correct phone immediately shipped or the retail value of a Samsung Galaxy S 22.

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