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Lincare Inc. complaints

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19387 U.S. Highway 19 North
Clearwater, FL 33764-3102 | Get Directions

(855) 937-2238

http://www.lincare.com

Office Hours re between
8:00 am - 5:00 pm EST

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Total Amount in Dispute:
$962.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

18 complaints against Lincare Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
18	Unanswered

18 complaints against Lincare Inc.

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2/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/25/2024

I called Lincare back in the beginning of August, and ask them if they could get everything I needed if I switched companies to them. I needed an oxygen concentrator, a backup tank for Emergency, to go tanks, a portable oxygen concentrator, and BiPAP supplies. Little by little one by one things started coming in one at a time. I was told what the policy was on getting a portable oxygen concentrator. 3 months of using at least eight tanks. I have done my time, (5 ½ months) , I have gone through at least a hundred tanks I have called this company several times, I have spoke with two managers (Michelle and Alisha) , and I still do not have a portable oxygen concentrator. They don't know when they'll have any in. They've known I've needed one since August. Cannot get management to abide. Management keeps refusing to call me back when I ask for return calls. This is life sustaining equipment, there is no excuse for the unprofessionalism that Lincare has. I have Lupus, Degenerative disc, pulmonary hypertension, & Rhum arthritis, the e tanks are causing harm to my ribs, back & shoulders. I need a POC asap!! Resolution Sought I would like it if Lincare would make this right immediately, and get there Management in shape so others don't have to go through this also. When you're sick this is the last thing you need is to fight with a company that you need their product from.

2/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $728.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

For the past week and a half my son has not been able to properly use his feeding pump since he cannot eat by mouth with his trach. I have been trying to get them to call their staff to replace a feeding pump but they will not deliver or communicate. Son is missing his calories and is causing medical negligence Resolution Sought Deliver a feeding pump for my handicap child

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