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Lincoln Finance Group complaints

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1300 South Clinton Street
Fort Wayne, IN 46802 | Get Directions

(877) 275-5462

http://www.lfg.com

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Total Amount in Dispute:
$32,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Lincoln Finance Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Lincoln Finance Group

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9/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

8/14/2023

I have short and long term with Lincoln Financial. I had a stroke on March 21, 2023. I applied for my short term disability The first 2 checks came delayed. I contacted Lincoln in May and June. 1st the Drs. Note they were not satisfied with my Dr.doesnt recommend I return to work. They did accept it they needed treatments and Drs. Progress notes I sign an authorization paper allowing my Dr. To release my medical records. My Dr. faxed it they claim they didn't approve it because of no dates. So I waited and waited. than I call my HR at Merrimack County she called them they told her I needed a form for them to approve my 2nd part of short term They sent her a form I had it faxed to my Dr. to fill it out and they were asked to fax it to Lincoln. As of this time I haven't heard any thing I email them several times call them several times with no response They don't bother getting a hold of me. I called them today talked with a woman got no results. I am a single woman recovering from a stroke with just my income which I don't have any now. I got short/long disability because of this reason. With car payment house payment gas groceries utilities etc. I can pay any of them now. Thank you for taking your time reading this. Resolution Sought Tell them get there fingers out of there a** and start paying me. my money is good enough to receive but they don't like to pay out

8/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $26,000.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

I called Lincoln 2x's the week of 7/13 & 7/14 to go over my pension paperwork ( a huge packet) took 40 minutes- before overnighting it, to Lincoln to meet the deadline to receive my pension by August, according to their specific instructions. They got it at 10:30a.m. on 7/14. Notified me this a.m. 7/18 that they needed a form notarized- one they said over the phone- I DID NOT need to send. I asked could they email the form? " We don't have access to email" they said. ?? So now, since they could only mail it, "seven to ten business days" I will have to wait until September for my pension. I am retired. I asked to speak w/ a supervisor, & after being put on hold, said none was available. I asked for a callback at least 3 hours before they closed. No return call though she said she sent an email- ( guess customers can't use their email.) I have called at least 5 times about this issue and I'm angry and they were very aware. I did not yell or get ugly. I did cry. Resolution Sought Give me my pension by August as agreed upon. I told them it was going to be a hardship not to get it by then.

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