Lincoln Laundry Mat complaints

The quality of the wash that a washing machine gives is not generally dependent on the length of time that the wash takes. A 5 to 10 minute difference in wash times between machines is no cause for alarm. A machine can take longer than another of the same type if the water fill time is slower on one machine. If the water fills more slowly, the laundry is no less thoroughly washed as a result. Therefore, there is no need for reimbursement of the customer in this case. If we believe that a machine is malfunctioning to the extent that a customer is deprived of significant value, then we will gladly reimburse. In this case, the approximate cycle time was displayed before the customer loaded and started the washer, if she had been observant. Nevertheless, the additional time was not significant. I made an effort to explain this to the customer, but she became abruptly very belligerent in a verbal way, demanding "get out of my face," when I was not even very proximate to her (about 3 feet away). I could not explain to her what I just explained above, because she had no tolerance for me speaking with her about it, even though I spoke to her in a matter-of-fact way. Given her beligerance and talking over me, it was necessary for me to raise my voice with her to communicate anything to her. However, there was never any physical contact with the customer, or anything remotely resembling physical contact. Her claim that my business is an unsafe place, in particular, because of her claim that I attempt to fight women, is completely ficticious. My customers tend to be very satisfied with us, and I and my staff are very friendly with them, which is why we have been a very successful laundromat since 1989. Our facility is loaded with security cameras to insure that everyone stays safe.

Read More

Read More