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Lindsay Honda complaints

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5959 Scarborough Blvd
Columbus, OH 43232 | Get Directions

(614) 845-0890

http://www.lindsayhonda.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$1,000.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lindsay Honda closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lindsay Honda

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2/8/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,000.00 Amount Settled: $1,000.00

Customer Complaint

1/12/2024

Purchased a 2019 Accord Sport here the other day and I reported a Safety issue with the suspension. John Durbin sent the vehicle to be serviced over at the reconditioning Center, Long story short, they provided documentation that there was no issue. Fast forward to when I pick the vehicle up. 24 hours later it was still making noise of course because they didn't fix the actual issue because they did not look for it. I drove the car into the service drive and talk to a service advisor named Jake. It was his last day as an advisor., he was nice enough to get in my car and go for a ride and he immediately heard the noise and he documented it on an appointment that he set for me the next morning at 7 AM. Upon arrival, I met with a service writer, named Tim Smith, super cool guy. He also requested to go for a ride with me because Jake no longer worked for the company. Tim also heard the noise when we went for the same test ride that the other guy went on with me. A little bit of time went by and Tim put me in the car with his master technician, he also heard the noise. The other two guys have already heard. 10 minutes after he pulled the car into the shop, he had photo and video evidence of what was making noise, as expected, it was a safety concern. The tie rods were bad. I suspect the used car manager told the reconditioning center to put that they did not hear any issue to prevent any funds from being paid to Fix said issue. Sidenote, Resolution Sought I want monies for my two days missed work and the transmission fluid service I had to pay due to the reconditioning service not being done properly.

Company Response

2/8/2024

Per customer, they wrote me a check.

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