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Lingo Communications complaints

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3475 Piedmont Road NE, Suite 1260
Atlanta, GA 30305 | Get Directions

(866) 405-4646

https://www.lingo.com/

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Total Amount in Dispute:
$396.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Lingo Communications closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Lingo Communications

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9/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $14.04 Amount Settled: $0.00

Customer Complaint

8/10/2022

I'm being charge for 6 month $1.17, for taxes they said that wasn't taken out, but it's not my issues,they have rise my phone bill up for this to $82.86 from 57.00 a month,I feel they are misleading customer. Resolution Sought I'm not responsible for there mistakes or problems,I'm not wiling to pay that bill.

4/17/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $320.00 Amount Settled: $0.00

Customer Complaint

3/23/2022

They told me that they were taking over AT&T billing accounts transferred my account to lingo. I have a terminated fee of $320.00 from AT&T. Resolution Sought Get my money back.

Company Response

4/5/2022

We have spoken with this customer by phone and apologized for the confusion and that he felt mislead. The customer has agreed to keep his service with Lingo and we will credit his account for the $320.00 ETF fee incurred from AT&T. The customer is sending copy of the invoice. That amount will be credited once the invoice is received.

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