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Liquor Stars complaints

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Chula Vista , CA | Get Directions

http://www.liquorstars.com

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Total Amount in Dispute:
$3,282.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Liquor Stars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Liquor Stars

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3,281.82 Amount Settled: $0.00

Customer Complaint

4/3/2024

Hello, I ordered 79 bottles of bourbon for a bourbon wall fundraising event for our athletic association. I have waited weeks for delivery and when I was in contact with them it was very sketchy. I explained I would be contacting you if I didn't get a response and tracking for my order. They confirmed that I had an order of 89 bottles that I have purchased through them plus $192 in shipping fees. Today my order was delivered and I have 21 bottles. That's it. The phone number now doesn't work, the emails are going unanswered and I am out thousands of dollars. Resolution Sought They need to either deliver the other 68 bottles to me or refund me for those. This is outrageous and it is pure theft of $1000s of dollars!

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