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Little Caesars Pizza complaints

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7061 Allentown Road
Temple Hills, MD 20748 | Get Directions

(301) 433-0847

https://littlecaesars.com/en-u...

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Total Amount in Dispute:
$8.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Little Caesars Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Little Caesars Pizza

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2/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7.99 Amount Settled: $0.00

Customer Complaint

1/26/2024

I ordered wings and paid for wings online, i requested dressing in the store and they want to charge, at least one should come with an order of wings but i don't have any cash to pay so i request a refund for the wings which was refused. At the very least a written notice should be given stating that dressing is an additional charge prior to the purchase of wings or a refund should be honored Resolution Sought I want a refund because I was prepared to leave the wings but my refund was refused and the wings are tiny and tasteless, the dressing was all I required.

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