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Live Nation, Inc. complaints

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9348 Civic Center Drive
Beverly Hills, CA 90210 | Get Directions

(310) 867-7000

http://www.livenation.com

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Total Amount in Dispute:
$255.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Live Nation, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Live Nation, Inc.

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6/1/2023

RESPONSE: Making a partial refund Amount in Dispute: $125.00 Amount Settled: $0.00

Customer Complaint

3/13/2023

I purchased tickets in December for a concert that happened 03/08/2023. I followed the link from where i purchased the tickets to open the ticket with Live Nation. The tickets were not showing up in the account and it also directed me to Ticketmaster where they did not show up either, I have spent hours trying to call or email live nation and Ticketmaster and have had no luck in finding any contact information. When i purchased these tickets I also purchased ticket insurance thru Allianz and i submitted a claim and it was denied because my reason for not attending was not listed under a covered reason. Order number 54-56054/NEV Resolution Sought I want my full refund of the ticket purchase that was $89.32 plus the insurance for two tickets which totals $125.

Company Response

3/14/2023

Hello, We are sorry to hear that you were unable to access your tickets for order 54-56054/NEV. We checked our database, and for some reason, your order was not linked to your Ticketmaster account, which is why you were unable to access the tickets. We have confirmed that the tickets were not scanned into the event, and we obtained authorization to refund your order. You can expect to see a full refund of $89.32 back on your original method of payment within 3-7 business days. We apologize for the frustration and inconvenience this has caused. Sincerely, Meredith Consumer Support

5/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

4/21/2022

I ordered tickets in January 2020. Needed refund of ONE ticket. Requested the refund & was granted one....to a debit card for a bank that no longer exists. I've been emailing the initial company & parent company probably for about a year with zero conclusion. You can't even get anyone on their hotline! Resolution Sought Refund of single ticket to viable account or even reinstate the ticket

Company Response

4/26/2022

I am sorry you have not received your funds. A change in debit card does not affect receipt of a refund. We issued a refund on July 15, 2021. We will check with our finance team to determine if your bank accepted or rejected the funds. Please allow 72 hours for a follow up. Thanks, Consumer Support

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