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Live Oak Hibbett Sports complaints

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6836 Suwannee Plaza Lane
Live Oak, FL 32060-7495 | Get Directions

(386) 362-2004

http://www.hibbett.com/storede...

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Total Amount in Dispute:
$16.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Live Oak Hibbett Sports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Live Oak Hibbett Sports

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8/4/2021

RESPONSE: Complaint was not answered Amount in Dispute: $15.99 Amount Settled: $0.00

Customer Complaint

7/9/2021

I purchased a three pack of socks and wash them one time and they completely came unraveled and I did not save the receipt because I just assumed that they would be a quality product and it was complete garbage. I took the socks back to see if I could exchange them and get a new pair and they were not exchange them. I will never shop at this habit again and then when I said OK I'll just will never shop at the store again the lady told me to have a nice day Resolution Sought I would like to be able to exchange my socks for a new pair of socks that are not destroyed because they're garbage.

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