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Livonia Chrysler Jeep complaints

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30777 Plymouth Road
Livonia, MI 48150 | Get Directions

(734) 525-5000

http://www.livoniachryslerjeep...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Livonia Chrysler Jeep closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Livonia Chrysler Jeep

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9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

On 7/31/2023 I brought a car from Livonia Chrysler Jeep a 2019 Ford explorer on 8/9/2023. I miss work cause I have to buy a battery on 8/14/2023 I noticed red liquid on the ground under the car so I don't know if it's transmission fluid or power steering fluid and then I was driving from the doctor office and I heard a squeaky sound coming from the driver side so when I call John Murphy to tell him about the problem he told me to take it to a Ford dealership I only have the car for a week and I'm having problems with it already. Resolution Sought Fix the problem.

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