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LLane complaints

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130 2nd Avenue N PO Box 673
Edmonds, WA 98020 | Get Directions

http://www.llane.co/

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Total Amount in Dispute:
$160.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against LLane closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against LLane

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8/14/2023

RESPONSE: No response term assigned Amount in Dispute: $160.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

I returned two dresses and I still haven't received my refund. I contacted the business and was told that it takes 2-4 business weeks to process the return. It's been over 5 weeks and I still didn't receive it. I emailed them on Tuesday July 11, once again but still didn't receive a reply. Or a refund. I'd like to get a full refund. Here is the link to their website https://www.llane.co/ Resolution Sought Give refund.

Company Response

8/14/2023

Per consumer, They processed the refund thank you

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