Find a reputable business?

Complaints and Resolutions

LMP Landscaping LLC complaints

Read Complaints File Complaint View Full Report

410 East Club Drive, Apt. H
Saint Rose, LA 70087 | Get Directions

(470) 473-9516

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,970.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against LMP Landscaping LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against LMP Landscaping LLC

Sort by

9/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,970.10 Amount Settled: $0.00

Customer Complaint

9/15/2022

On July 5. 2022 I was contacted by Oliver Bee about regarding and reslope with dirt. Mr. Bee sent out a gentlemen name Lawerence to do the work! Mr. Lawrence took our drainage tube in our yard and was not supposed to remove it. Now our yard is flooding when it rain. I've made several phone calls to Mr. Oliver whose phone number is 470-473-9516, and to Mr. Lawrence whose phone number is 504-813-1718 and boh gentlemen refuses to answer my calls. I need my yard finished or they need to reimburse us our money so that we can get someone else to come and assist us to correct the problem. $1970.10 is alot of money for this to happen! Here's the information on the company. LMP Landscaping LLC: 410 E. Club Dr. Apt H: St. Rose, Louisiana 70087: Email: lawplump89@yahoo.com Resolution Sought Refund our money

Company Response

9/15/2022

Company states: I have text messages that show we tried to go out there again, and she text back stating she was going to find someone else. We provided the service that the customer requested. I showed her the before and after pictures and the pipe she is talking about is basically in the same spot. I explained that normally we have to re-grade the yard and she told us that she wanted the back of her yard lifted up to protect it from rodents and cats, so that is what we did and the pipe is in the same spot. There is no refund for the service provided.

Customer Rebuttal

9/15/2022

I took my own photos, he didn't show me anything. He's sending the pictures to Oliver. I don't have a problem with rodents or cats, so I dont' know what that is all about. He only laid the dirt and didn't raise anything. I was here when the work was being done. He was supposed to come back to add more dirt and fix the drainge, but then text me on August 18 stating that his son had Covid. After that, we have not been able to schedule an appointment. I want Lawrence to come back to lay more dirt, and fix the drainage pipe. Both Oliver and Lawrence have not been responding to me to schedule an appointlment and they are both giving me the runaround. Lawrence told me he is the owner of the company, so I would like to speak with him and please fix the problem with my drainage. Please do not have Oliver contact me, he didn't do the work.

Company Final Response

9/27/2022

Unfortunately, I no longer feel safe returning to this property. And here’s why. I’ve already provided before and after pictures as well as text messages. I did the job exactly how the client requested it to be done. When a problem was mentioned I tried to rectify it only to be met with constant push back from the client. Every option I gave to come and rectify the situation, the client had an excuse and reason for me not to come. I can not control my son getting covid and having to take care of him. However I still offered dates to come out and see her concerns. The client became so combative and stated she was going to find someone else to do the job. I have not heard from this client since July. Now in September this client decided she was going to defame my character and business with the false statements she has made. For this reason I no longer feel safe or comfortable with being any where near her property. I’ve provided her with the work she requested, after the job was complete client did a walk through and that’s when she stated she wanted the bottom of fence closed and lifted with dirt to combat a rodent and cat problem. So that’s what I did for her.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile