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Loan Max complaints

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2596 Cherry Road
Rock Hill, SC 29732 | Get Directions

(803) 329-1107

http://www.loanmaxtitleloans.n...

Mon-Fri 10am - 6pm
Sat 9am - 2pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Loan Max closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Loan Max

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10/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/4/2023

We did a title loan with this business. We honored the loan over a year ago. They kept telling us they were sending our title to us. After an extreme amount of phone calls they still won't return our title. They're blaming it on Florida. It has been a year since the loan was paid in full and we still don't have our title to our vehicle back. Florida won't even let us apply for the title online. Resolution Sought Give me the title to my vehicle back.

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