Complaints for Loan Processing Center, Inc. in Newport Beach, CA

4533 MacArthur Blvd, Suite 541A
Newport Beach, CA 92660 | Get Directions

(800) 399-8045

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications or otherwise provide foreclosure assistance services. Some complainants allege the company repeatedly gave them false or inaccurate information concerning the status of their modification contracts or that the company fails to return phone calls or otherwise respond to inquiries concerning the status of their foreclosure proceedings. Other clients report unauthorized charges to their credit cards or find out the company is not able to provide services in their state and did not provide refunds. ~~The company responds to some complaints by issuing refunds providing explanations of services and stating they can provide services in the clientÃ¢â‚¬â„¢s state as they work with brokers and not the client directly. The company responds to a few complaints stating they continue to work with the client to get the loan modification.

Complaint Closing Statistics

0 complaints against Loan Processing Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Loan Processing Center, Inc. complaints