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LoanCare LLC complaints

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3637 Sentara Way
Virginia Beach, VA 23452 | Get Directions

(800) 274-9900

http://www.loancareservicing.c...

[email protected]

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Total Amount in Dispute:
$320,460.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against LoanCare LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

6 complaints against LoanCare LLC

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2/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/27/2026

Possible CFPB/Reg F violation -- I am the debtor for a mortgage where servicing/ownership rights were transferred to LoanCare, LLC. My wife recently was laid off so I contacted LoanCare asking for possible loan assistance. I was advised of a forbearance option and received an offer letter that detailed payment amount and length of forbearance. I am willing to provide the offer letter for further evidence. I have a history in working collections, both mortgage and consumer, so I thought the forbearance letter omitted some key details. When calling LoanCare's customer service to further inquire about the forbearance offered, I was then advised of additional terms to the forbearance that were not outlined in the offer letter. Namely, the mention of a balloon payment was not included in the offer letter. I only discovered this information in a verbal exchange with customer service. The letter only stated I was allowed to make $0 monthly payments for the next 3 months. Delinquency would not pause during this forbearance, which is understandable but not much of a payment assistance plan, in my opinion. My history in this field allowed me extra protection for an otherwise, possibly detrimental situation that could have resulted in foreclosure for not being able to afford a balloon payment. Resolution Sought I would like to see the business offer a formal apology for omitting key details of a "payment assistance" program and possible short-term loan forgiveness (pausing payments with no penalty of delinquency) to aid in my financial hardship. The business needs to address their overall written communication shortcoming for future customers that are not as well versed in mortgage details.

6/18/2025

RESPONSE: Complaint was not answered Amount in Dispute: $51,400.00 Amount Settled: $0.00

Customer Complaint

5/23/2025

We submitted an insurance claim for a barn fire to: Loancare, LLC Attn: Loss Draft (Insurance Claims) Department Florence, SC 29501 almost a month ago. We are not required to rebuild or supply a contractor's info. This department has refused to release funds to us. We are entitled to the full amount of the insurance check. Please provide our funds as soon as possible. Thank you Resolution Sought Send the funds from the insurance pay-out.

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