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LoanDepot.com complaints

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26642 Towne Centre Drive
Foothill Ranch, CA 92610 | Get Directions

(888) 337-6888

http://www.loandepot.com

Monday - Friday: 8:00 am - 9:00 pm CST
Saturday: 9:00 am - 5:00 pm CST

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Total Amount in Dispute:
$3,495.00

Total Amount Settled:
$0.00

Complaint Experience

17%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against LoanDepot.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

6 complaints against LoanDepot.com

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8/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

7/25/2022

Purchased home last year and loan depot is my lender, I made 2 extra payments and specifically acknowledge to customer service what they were for, instead of my not paying for 2 months, they deliberately put money to escrow, I again spoke with them on July 22,2022 and was told they would not reverse the money as it had to be done within 60 days of me making the extra payments, why am I getting screwed when they did what they wanted to with my payments, I don't think this is right and shouldn't have to pay mortgage for next 2 months Resolution Sought Want them to reverse what they did and my not have to pay mortgage for 2 months as that's what was supposed to happen in first place while it was there mistakes in first place

8/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

7/6/2022

I refinanced my house in 2021 with loan depot , loan depot sold the mortgage to Mr. cooper, Mr. cooper took over my mortgage from April 1st , 2022. Liberty Mutual canceled my home insurance policy for non payment since 6/19/2022 . Mr. Cooper sent a payment to Liberty Mutual on 6/28/2022- liberty mutual sent me a refund for $1,372- which is the same amount that Mr.. Cooper sent to liberty mutual - liberty mutual called me today saying that they can not reinstate my policy offering me another policy for almost 3 times the amount of my canceled policy, which I rejected. Loan depot states that they requested the right address to liberty mutual in order to send the payment for one year about March 2022, liberty mutual states that they did not hear from loan depot , haha- Mr.. Cooper states that they took over the mortgage from April 1st 2022 - loan depot requested the right address from liberty mutual , liberty mutual states that they never heard from loan depot . As of 6/19/2022 my house has no insurance , as you can see they have been pushing me around. I told a loan depot manager this afternoon , her name is Lynette , that if something happen to my house due to their game , I would sue everyone of them. Resolution Sought My insurance reinstated, this would do it.

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