Complaints for Loanmodsonline in Laguna Niguel, CA

30262 Crown Valley Parkway, B-424
Laguna Niguel, CA 92677 | Get Directions

(877) 305-6266

http://www.loanmodsonline.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, misrepresentation of services, and inability to obtain refunds. Customers complain they paid this company to obtain mortgage loan modifications which were not provided. In some cases customers allege they cancelled within the five day cancellation period, but still did not receive their refund.

The company responds to complaints by disputing the complainants allegations, and generally denying refund requests. They contend that they provided services as agreed, and that the customer failed to cancel within the 5 day cancellation period.

Complaint Closing Statistics

0 complaints against Loanmodsonline closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Loanmodsonline complaints