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Local Finance complaints

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2671 Montgomery Highway #2
Dothan, AL 36303 | Get Directions

(334) 673-2500

http://www.localmgmt.net

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Total Amount in Dispute:
$390.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Local Finance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Local Finance

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8/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $390.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

One month late with company and they have called my old job repeatedly and demanded information about me. Sent letter to my home address and stating they are now taking legal action against me. When I called the lady chastised me like a child and told me she's contacted my previous employer and that they are looking for me and seeking legal action against me also of which there is no possible way that is true as I quit because money was being stolen from me by changing work orders into other service advisors name. If there was any pending legal action on me they would of not given me my last payroll. And if legal action was to be taken there would be an arbitration first. Resolution Sought I'd like them to stop the harassment on my part, previous employer. And because of this harassment and handling of things they can at least either adjust said amount and apologize for such actions.

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