Complaints for Local Records Office in Los Angeles, CA

2202 S. Figueroa Street #406
Los Angeles, CA 90007 | Get Directions

(800) 775-9059

http://www.localrecordsoffices...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company sends out misleading solicitations designed to appear as if they are receiving a bill from an official records office or that it is necessary to pay $89 to purchase a copy of their grant deed. Some complainants state the documents received could have been found by performing a simple search listed inaccurate information or could be obtained from a local government source for free or a nominal fee.~~The company responds by disputing that the mailers are misleading and pointing out that they are a legitimate business that provides a copy of their Deed a detailed Property Profile or other Record of Title service. They state that they do display required disclaimers that they are not associated with the government and clearly indicate that the letter is a solicitation and not a bill. The company has issued refunds upon request when customers accept their offer and services are completed.~

Complaint Closing Statistics

0 complaints against Local Records Office closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Local Records Office complaints