Complaints for Location Locations Locales in Torrance, CA

1450 West 228th Street Unit 14
Torrance, CA 90501 | Get Directions

(310) 326-5277

http://www.locationla.info

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company misrepresents the availability condition amenities and pricing of listed properties reporting listings to be outdated or not specific to their needs. Other customers complain landlords they contact allegedly disclose they had advertised their property in the local newspaper and had not given the company authorization to list their property. Most complainants report they experience difficulty obtaining refunds when properties are not located.~~The company responds to complaints by stating they do not know the customer is or stating that the services were provided the customer is not due a refund or that the customer signed the contract. The company responds to a few complaints by issuing refunds.

Complaint Closing Statistics

0 complaints against Location Locations Locales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Location Locations Locales complaints