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Locators complaints

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3521 Silverside Road, Suite 2D
Wilmington, DE 19810 | Get Directions

(570) 231-4650

http://www.locatorsonline.com

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Total Amount in Dispute:
$185.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Locators closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Locators

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6/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $185.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

I was looking for a place to live so I reached out to locators and had paid 185 for there service. The list of homes they gave me was either not for rent or already rented. I have called a couple of time they had mention that I had to wait for day the agreement was up to get my refund. I called a day before the policy was up just for them to tell me to do it online. Which I was having a hard time doing. I've gotten busy looking outside from what they gave me. I just remembered about getting my money back just for them to tell me on the phone that I can't get my money back. I'm a single mother I need my money back. The lady was rude and told me to report them then. Resolution Sought I would like my refund. They gave a false report on places that was available that really wasn't.

6/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $185.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

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