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Lock Tight Impact Windows & Doors complaints

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15951 SW 41st Street, Suite 100
Davie, FL 33331 | Get Directions

(954) 500-5625

https://locktightimpact.com/

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Total Amount in Dispute:
$13,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lock Tight Impact Windows & Doors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lock Tight Impact Windows & Doors

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10/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $13,500.00 Amount Settled: $0.00

Customer Complaint

9/13/2022

I have a contract with Lock Tight Impact Windows & Doors which we financed for them to install my windows. After installation, the contractor demanded his money. I told not until the work was inspected and approved but he refused and put a lien on my property. They cracked under my windows and refused to fixed it. Please tell me what can I done. Resolution Sought To have the Inspector come in and inspect the Windows and fixed the cracks. He said he is not doing anything more until he is Paid $ 8,910.00 which I have Contract with them for $13,500.00.

Company Response

9/23/2022

The payment terms outlined in our contract explains that on a financed job, the completion docs are to be signed on the final day of installation. Upon receiving this payment we schedule the inspection and punch out for the next available date, which is also outlined in the contract. The customer needs to understand that due to city inspections we cannot fully punch out a job and fix all of the small items like caulk lines, window sills, gaps or screens until it is signed off on and inspected by the city. If we did that before the inspection we would have to rip out the windows and reinstall them because the inspector must be able to see if the windows were installed correctly according to code. On 9/20 the customer agreed to sign the finance docs which would allow us to move forward, however the lender would not process this request due to the fact that the customer made a complaint to them about the company not finishing the job. At this point we need the customer to contact the lender and withdraw the complaint which will allow them to process the transaction and allow the company to move forward with completing the remainder of the project. If there is anything else I can do regarding this case I would be happy to assist.

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