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Locksmith Services complaints

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25400 West 95th Lane Unit 180
Lenexa, KS 66227 | Get Directions

(816) 366-5842

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Total Amount in Dispute:
$230.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Locksmith Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Locksmith Services

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4/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $230.00 Amount Settled: $0.00

Customer Complaint

3/18/2024

I just got scammed by a locksmith & I was quoted 100 to get my keys out of my car, and was charged $230 in the end! the estimated wait time was 15 minutes, waited 2 1/2 hours, missed my husband leaving for the marines! they chipped my car paint. And they took down all my card information in there phone too. I tried to call and talk to someone and they just keep saying someone will call back, its been 3 days and they keep saying they don't have an actual name, just locksmith services and no address, however thankfully my bank got the address, its a home address I'm pretty sure! 25400 west 95th ln unit 180 Lenexa Kansas! number is 816.366.5842. Resolution Sought Give me a refund, as-well as become more professional!

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