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Loftus Auto City complaints

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450 Winthrop street
Taunton , MA 02780 | Get Directions

(508) 828-2600

http://www.loftusautocity.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Loftus Auto City closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Loftus Auto City

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7/27/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/24/2021

I financed a car Saturday June 19th and received it, I have been occupying a company vehicle and did not drive my new financed vehicle until 6/22/2021. Today is 6/24/2021. Last night 6/23/2021 my clutch blew. Mind you i only drove the car for for 2 days and lost my clutch Coming home from work. Today I contacted the dealership and they told me that my clutch was not covered under the 30 day warranty for my car. This car has under 125,000 miles and isn't even a week old in my possession and does qualify to fall under a used dealer lemon law. Resolution Sought I would either like my money plus back, OR for them to PAY for MY clutch to be fixed at the mechanic of my choosing.

Company Response

7/14/2021

All repairs were completed on Ms. Sherwood's vehicle. Please note clutches are not usually covered under warranty, a clutch can be destroyed in a couple of hour's with incorrect application. We went ahead and covered the cost of this under the warranty. Ms. Sherwood picked up her vehicle on July 10th and appeared to be happy with the outcome.

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