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Logix Federal Credit Union complaints

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2340 Hollywood Way
Burbank, CA 91505 | Get Directions

(800) 328-5328

http://www.logixbanking.com

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Total Amount in Dispute:
$2,690.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Logix Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Logix Federal Credit Union

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2/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/12/2024

Subject: Urgent Complaint - Logix Credit Union - Loan Application #1018791. I am writing to file a formal complaint against Logix Credit Union regarding my personal loan application, reference #1018791 Despite an initial approval, my experience has been marred by communication gaps and inconsistent document requirements. After receiving approval, from Logix credit union by Mr. Sandoval , requested additional documents. Despite my prompt submission, I faced a lack of communication and confirmation of document receipt. After persistent efforts, Mr. Sandoval acknowledged my documents but requested further information, causing additional delays. Despite providing the requested documents, including additional tax information for 2021/2022, the outcome was a denial letter citing a requirement for two years of consistent tax forms for self-employed applicants. The shifting document requirements and lack of transparency in the process have left me deeply dissatisfied. I kindly request your intervention to facilitate a fair investigation into this matter. I believe the inconsistencies and delays in Logix Credit Union's processing of my loan application warrant a comprehensive review. Resolution Sought 1. Clear explanation for denial. 2. Review of document handling. 3. Improved transparency. 4. Consideration of exception. 5. Prevention of similar experiences.

9/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,690.00 Amount Settled: $0.00

Customer Complaint

8/19/2021

I took out an RV loan I paid the loan down to $2,100 I asked her a payoff and was given the runaround for 2 days finally received a call back from a gentleman who said my payoff is now $2,690.62 he said the reason why it went up is because I failed to pay my credit card with them and they will not release my title until I pay the credit card they said they're basically holding my title on my travel trailer hostage forcing me to pay I disputed the credit card during covid I told him what was going on I'm a double payments on my credit card they told me they would credit back the amount to bring the account current everything would have been fine they failed to do that because they were holding my travel trailer hostage at this point I'm disgusted with them I just want to get the title to my travel trailer and continue with the dispute regarding my credit card this is ridiculous Resolution Sought I would to release my pink slip on my travel trailer once it's paid in full for the payoff amount of $2,100 and continue to resolve the issue with the credit card Sole and separate from this I feel like they're bullying me holding it hostage forcing me to do something I cannot do financially I need to live in my travel trailer I paid double payments large amounts thousand dollars at a time within the last 60 days so I could put myself in a position to pay it off and now they're holding it hostag

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