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London Food Mart complaints

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50 East High Street
London, OH 43140 | Get Directions

(740) 845-1432

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against London Food Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against London Food Mart

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11/29/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.20 Amount Settled: $0.00

Customer Complaint

10/19/2023

They are charging an extra 20 cents if you only buy one pack of cigarettes and if you use your debit card, which I don't think that is right they're getting over on people and charging an extra 20 cents to everybody that only gets one pack of cigarettes and it's not right. Resolution Sought Stop charging the extra 20 30 40 cents on stuff it's not right.

Company Response

11/17/2023

Company states: This is our store policy. When you buy one pack of cigarette on debit or credit card, we charge .20cents extra

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