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Lone Mountain Truck Leasing complaints

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600 West 172nd Street
South Holland, IL 60473 | Get Directions

(702) 605-6787

http://www.lonemountaintruck.c...

Monday-Friday: 8:00 AM-5:00 PM

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Total Amount in Dispute:
$2,050.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lone Mountain Truck Leasing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lone Mountain Truck Leasing

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6/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,050.00 Amount Settled: $0.00

Customer Complaint

11/4/2020

I recently bought a truck from Loan Mountain at 600 W 172nd St, South Holland, IL 60473. Upon purchase I went to the t/a they recommended in Gary Indiana and had a level one inspection done. It passes. Upon getting home 1k miles away I noticed busted springs on the 5th wheel. T/a wouldn't work on it because of the liability factor so I brought it to Freightliner. The 5th wheel is severely rotted and needs to be replaced. Loan mountain would not go good for it. On top of the money involved, I could of killed someone if I had hooked a trailer to it Resolution Sought Reimburse at least half and do a better job so that nobody gets killed. Or, I am even willing to accept one truck payment off the purchase price.

Company Response

6/3/2022

We offer every customer the opportunity to get the equipment checked out at the third party of their choice, but we are very clear that if any repairs are needed the customer needs to return the truck to us so that we can verify the problem and then fix it at our shop. Most of our customers get the trucks checked out locally so that if something comes up it's a short trip back. This gentleman drove the truck from Chicago to Massachusetts. When he called from Mass. we told him that if there was something wrong that we would need to correct it at our shop, so he decided to fix it where he was instead of bringing it to one of our locations. He still has the truck and it doesn't look like he has had many issues since.

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