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Lone Star Integrated Solutions complaints

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8310 B Speed Way Drive
San Antonio, TX 78230 | Get Directions

(210) 859-1977

http://www.facebook.com/lonest...

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Total Amount in Dispute:
$85.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Lone Star Integrated Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lone Star Integrated Solutions

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8/10/2022

RESPONSE: No response term assigned Amount in Dispute: $85.00 Amount Settled: $0.00

Customer Complaint

6/30/2022

I'd like to express my disappointment with the unsatisfactory level of service provided by Lonestar Integrated Solutions, which is owned by Dennis DeLaGarza. I had high expectations from his company and his promises to complete the job. Unfortunately, he refused to finish the job after receiving the $75,000, as well as another $25,000 for other projects. Mr. Dennis left the job unfinished, so we hired another company to finish it. It is frustrating that we discovered that the job he completed was incorrect and that everything must be redone. He promised that the job would be completed in 8 weeks and that the results would be turnkey. I have reported my case to the Business Bureau in the hopes that it will be resolved. Mr. Dennis' company is untrustworthy and provides poor service, and I don't want someone else to go through what I went through. There are numerous complaints from other customers demonstrating Mr. Dennis' inability to complete a job. My experience with his company and the owner was unprofessional, and he made no guarantees that he would complete the project. He has ignored our phone calls and refuses to communicate with us about how to resolve the amount of money he owes us. I truly believe that Mr. Dennis took advantage of his customers who are disabled in a way that appears to be a scam because as soon as he received the money, we lost contact. Resolution Sought Refund.

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