Complaints for Long Beach Mitsubishi in Long Beach, CA

4400 East Los Coyotes Diagonal
Long Beach, CA 90815 | Get Directions

(562) 494-0187

http://www.mitsubishisuperstor...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Recent complaints allege that the company failed to payoff the loans or leases on vehicles that were traded in on new cars. One complaint alleges that the dealer failed to pay for the license on a new vehicle. In another case the customer's downpayment was not refunded as required by law after the financing was turned down. The company has failed to respond to recent complaints.

Complaint Closing Statistics

0 complaints against Long Beach Mitsubishi closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Long Beach Mitsubishi complaints