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Long Beach Motel complaints

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1063 East 7th Street
Long Beach, CA 90806 | Get Directions

(562) 218-4548

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Long Beach Motel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Long Beach Motel

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10/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

9/25/2024

I have been Housed at this motel establishment over 15-45 Days I Have Not Got Sheets Changed, Soap, Tissue, Towels, also the room service has not come to meet the standards of The Law that every 2-3 days if not everyday Should be Cleaned and Serviced with The Right Appliances. Also There has been a maintenance Problem In the room they checked me into and ive asked to be Moved but was unable to do to the fact they would have there Maintenance Crew come fix it. With That Being said Its Been Piles Of Poop In the toilet that has been broken also ive asked for my refund and The Manger ""WENDY" Is The Whom ive talk to about these Complaints of Their Establishment Resolution Sought I would like my full Refund and That This Establishment fix their hospitality policy they are not abiding by the State of California Laws oh shit

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