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Long John Silver's complaints

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10350 Ormsby Park Place, Suite 300
Louisville, KY 40223 | Get Directions

(502) 875-8300

http://www.ljsilvers.com

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Total Amount in Dispute:
$1.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Long John Silver's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Long John Silver's

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8/16/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1.00 Amount Settled: $0.00

Customer Complaint

7/21/2021

Friday the 16th at 9pm my mother who has cancer and my young children, went through Long John Silvers in Columbia TN to get food. The manager on shift has cussed them out, flipped them off, and treated them with disrespect. Lacy was the manager who had done that. Prior to that my son (a couple hours before) had called to ask his step dad a question and she answers the phone asking "why cant connie call? She scared?" This woman does not need to have a job with public let alone a management job. I have also contacted cooperate twice on the matter and have had no contact back. Resolution Sought Honestly I just think that girl should be fired for that. There is no point in harassing a cancer patient and 2 children

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