Find a reputable business?

Complaints and Resolutions

Long Lines LTD complaints

Read Complaints File Complaint View Full Report

PO Box 67
Sergeant Bluff, IA 51054-0000 | Get Directions

(712) 214-1015

http://www.longlines.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$180.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Long Lines LTD closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Long Lines LTD

Sort by

11/11/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $180.00 Amount Settled: $0.00

Customer Complaint

10/12/2021

Service constantly shuts off service cut off on July 17th they would like to charge through September despite their service not working properly. They printed out a sheet confirming there was no usage yet refuse to correct their issue Resolution Sought I would like the 2 months of service that wasn't provided credited I've already paid the amount i would oike it credited back to my account.

Company Response

11/1/2021

Mr. Mercado's service was installed on 3/3/2021. Long Lines Broadband received 1 payment 6/15/2021 in the amount of 286.57. Mr. Mercado's service was interrupted on 9/23/2021 due to nonpayment. On 10/3/2021 the account was debited 180.00 for non-returned equipment. Mr. Mercado paid on 10/11/2021 to restore services. Long Lines Broadband adjusted the equipment debit on 10/12/2021 and restored service. We have a history of 2 trouble tickets on 6/15 and 10/12 to reconnect the services at the terminal due to non-pay interruption of services. Long Line Broadband has provided data to Mr. Mercado showing there was usage during the time he is disputing. Mr. Mercado currently has a credit on his account of 106.19.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile