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Loot Crate complaints

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5161 Lankershim Blvd, Suite 250
North Hollywood, CA 91601 | Get Directions

(323) 999-5353

http://www.lootcrate.com

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Total Amount in Dispute:
$1,156.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

6 complaints against Loot Crate closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

6 complaints against Loot Crate

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6/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $50.21 Amount Settled: $0.00

Customer Complaint

6/1/2023

I ordered a crate from loot crate and they canceled my order and have not giving me a refund on the order and did not notify me that my order was canceled. I had to login to my account on there website to find out myself the order number is #LC1100902. I have emailed them multiple time regarding this issue and all I have received back form them has been automated emails saying that someone will get in contact with me but they have not, my last email to them was on 9/26/22. Resolution Sought I would like them to refund me of the order that they have canceled.

11/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $131.03 Amount Settled: $0.00

Customer Complaint

11/18/2022

Last November 2021 I ordered Loot crates for Christmas gifts and they never came. I canceled the order March 2022 and was told I would get a refund which I never received. They only have a customer service email to respond to and not a phone number. I have been emailing them since Christmas of last year. They no longer respond to my email except with a generic response of it's taking longer than expected to respond. Every single time. I just either want my money back. There is no reason why it's taken this long to issue a refund. Resolution Sought My full refund of my purchase so I can stop emailing them asking for it.

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