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Lord & Taylor C/O Saadia Group complaints

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1 West 34th Street Fl 10
New York, NY 10001-3011 | Get Directions

(800) 223-7440

https://lordandtaylor.com/

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Total Amount in Dispute:
$993.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Lord & Taylor C/O Saadia Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Lord & Taylor C/O Saadia Group

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2/20/2024

RESPONSE: Complaint was not answered Amount in Dispute: $180.25 Amount Settled: $0.00

Customer Complaint

1/25/2024

This is a subscription based company that has apparently gone out of business. There is no way to cancel. Emails, calls and chats are going unanswered. Resolution Sought Refund and cancellation.

2/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $672.39 Amount Settled: $0.00

Customer Complaint

1/8/2024

I placed an order for a dress on Nov 10, it arrived 11/21 I didn't even open it because it came too late printed out the shipping label and sent back on 11/23. They received the return near the end of November . They not only have the item but still till this day have not refunded me my money. You're not able to call anyone all you can do is text or email needless to say I have a million emails and they say the same thing they are sorry for delay and I will receive an email when my refund is processed . I want my money credited to my card Resolution Sought I'd like them to refund my money as they have the item and my money for almost 2 months now

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