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Lorenzo Nissan complaints

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30501 South Dixie Hwy.
Homestead , FL 33030 | Get Directions

(786) 408-0898

https://www.lorenzonissan.com/

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Total Amount in Dispute:
$165.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Lorenzo Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Lorenzo Nissan

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5/6/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $165.00 Amount Settled: $0.00

Customer Complaint

12/8/2023

I had my 2019 Nissan Pathfinder towed to Lorenzo as the car had broken down. Lorenzo told me I needed a new engine as there was sludge throughout the engine. They accused me of not properly giving my car oil changes as it wasn't showing up on Carfax. They were insistent I was at fault. The garage I have oil changes done does not report on Carfax. I decided to get a second opinion and had the car towed to another garage. I'm so glad I did because it ended up being a cracked spark plug. My engine was fine and the car is home and running great. I reached out to the service manager with no response. Lorenzo charged a diagnosing fee. The garage that repaired my car said Lorenzo probably didn't even look past that one spark plug. I genuinely believe they were trying to make me do a costly unnecessary repair. They did not thoroughly look at the car or they would have seen the engine was fine. Resolution Sought I would like my diagnostic fee returned. I purchased the car there and have referred people to their dealership. I have been a good customer.

Company Response

4/24/2024

A reservation was made on 3/30/24-3/31/24 for 1 night Booking ID: I7AG6397, a split payment of $51.98 processed On 3/31/24 a payment was made at 8:55am but it was made for the pervious day again which was 3/30/24-3/31/24 Booking ID: URFR3776. We apologize for the inconvenience but unfortunately we are unable to do a refund of $180.00. BCA received copies of the folios for each booking.

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