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Los Angeles County Metropolitan Transportation Authority complaints

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One Gateway Plaza
Los Angeles, CA 90012 | Get Directions

(800) 266-6883

http://www.metro.net

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Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Los Angeles County Metropolitan Transportation Authority closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Los Angeles County Metropolitan Transportation Authority

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8/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,500.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

It was raining outside and I was boarding the bus traveling eastbound. I was getting on the bus on Florence & van ness but the bus stopped at the light across the from the bus stop,. When I got on the bus I slipped and fell, and injured my knee. And also my elbow I had to miss school which cost me 4,200. Because I had to make up to modules in order to complete the course as HVAC tech. Also I had to get a chiropractor for my knee and Elbow which is not covered by medical. Resolution Sought Refund me the cost for school and help with my medical Chiropractic bills that I had occurred.

Company Response

7/31/2024

Company states: The cusotmer would need to submit a claim form through the metro website at www.metro.net. The claim number to reference is 7777204797. Thank you.

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