Complaints for Los Angeles Singles in Los Angeles, CA

10866 Wilshire Blvd., Suite 1440
Los Angeles, CA 90024 | Get Directions

(818) 382-1857

http://www.losangelessingles.c...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of the dating program and dissatisfaction with services. Some customers complain the company fails to provide the number of matches promised or that introductions are unsuitable and did not meet the criteria specified. Other clients contend the company fails to provide individual personalized services as represented and fails to adequately address most customer service issues. Many complainants requested cancellations and refunds based on unfullfilled contracts hjgh pressure sales tactics and misrepresented services. Most reportedly experience diffiulty obtaining refunds or with the ability to resell the unused protion of the introduction services.~~The company generally responds to complaints by denying refunds and directing clients to their signed contract. The contract states no refunds will be made after the clients three day cancellation option is over. The company responds to other complaints by agreeing to continue services indicating services have been provided and stating they cannot guarantee any outcome once introductions are made. In some cases the company issued refunds or credits.

Complaint Closing Statistics

0 complaints against Los Angeles Singles closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Los Angeles Singles complaints