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Los Angeles Times complaints

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202 West First Street 6th Floor
Los Angeles, CA 90012 | Get Directions

(800) 528-4637

http://www.latimes.com

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Total Amount in Dispute:
$169.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Although we have received a number of complaints against this company we feel that the number of complaints is not disproportionate to the amount of business the company transacts.

Complaint Closing Statistics

2 complaints against Los Angeles Times closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Los Angeles Times

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2/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/14/2025

SINCE MORE THAN THEY CHARGE 18 DOLLARS AND COLLECT FROM MY PERSONAL ACCOUNT. I HAVE NEVER SEEN THE NEWS PAPER. I DID NOT ORDER ANYTHING. PLEASE HELP ME. TO GET REFUND WHICH MORE THAN 1500 DOLLARS. PL ASK THEM TO STOP CHARGE MY ACCOUNT I SEND MESSAGE TO LA TIMES THEY DID NOT REPLY Resolution Sought PLEASE HELP ME. TO GET REFUND WHICH MORE THAN 1500 DOLLARS.

1/5/2023

RESPONSE: Complaint was not answered Amount in Dispute: $169.00 Amount Settled: $0.00

Customer Complaint

12/12/2022

My subscription started January 18 2012. Now, I am being billed in September 2022. My bills date should always be January. The Times says I owe them starting in September. I believe this is billing fraud. Resolution Sought Inform the Times of the bill round error and cancel amount due.

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