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Los Robles Hospital Medical Center complaints

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215 West Janss Road
Thousand Oaks, CA 91360 | Get Directions

(805) 370-4282

http://losrobleshospital.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Los Robles Hospital Medical Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Los Robles Hospital Medical Center

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7/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/9/2021

My father in law is a patient at los robles, he has been here for almost 2 weeks, before he came in, he was in the middle of selling his house. They have a dead line, the realtor and notary tried to go into the hospital to have him sign papers, because the only medication he is on is antibiotics so he is in a normal state of mind, the staff thought he was doing a drug deal, called security and got the realtor removed from the property, and photo copied his ID without his consent. The next day the notary came trying to get him to sign and finalize the sale, they would not allow her up in the room and called security right away to have her removed from the property. There is no reason why they can not let them see him. Resolution Sought Let my father in law finalize the sale of his house and have visitors again.

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