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Lot Managment Solutions complaints

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PO Box 415
Charlotte, NC 28607 | Get Directions

http://www.lmsparking.com

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Total Amount in Dispute:
$153.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Lot Managment Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Lot Managment Solutions

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9/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $3.00 Amount Settled: $0.00

Customer Complaint

8/30/2024

The LMS Parking service recently started charging for guest parking at apartment buildings in Boone. Resolution Sought I would like them to not charge for guest parking.

7/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

6/20/2024

I parked my car in Indigo apartment complex, it was booted for staying over my time limit. In which it was over my time limit. They sent me an email stating I had to re register by 6/19/24 before 9:39pm. A boot was placed on my car in the morning on 6/19/24. Way before my time was up. Resolution Sought Refund me my money and and compensate me for my time loss at work.

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