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Lot Polish Airlines Inc complaints

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3443 West Drive
Hickory Hills, IL 60457 | Get Directions

(954) 726-9006

https://airlinesoffices.com/lo...

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Lot Polish Airlines Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Lot Polish Airlines Inc

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9/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

8/10/2022

This was my first time flying with Polish airlines and i am so disappointed. My most important and valuable item is missing. I brought with me a really thick gold bracelet with diamonds on the top part and sadly it is missing. I don't know if it was stolen or they lost it while checking my luggages but I definitely need someone to take care of this!!! Not only because of the bracelets price, but also because of it's sentimental value that it had to me. It was a gift from my father. Resolution Sought I need someone to please take care of this. I know that i might not be getting my bracelet back but I definitely will be fighting to get my money back for it. It is valued anywhere between $6000-$10000.

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