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Lotto.com Inc. complaints

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111 Town Square Place
Jersey City, NJ 07310 | Get Directions

https://www.lotto.com/

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Total Amount in Dispute:
$71.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Lotto.com Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Lotto.com Inc.

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11/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1.13 Amount Settled: $0.00

Customer Complaint

10/21/2024

I believe that I bought the ticket online and they have not sent me a copy of my ticket but it's in there files of me buying this ticket March 26 2024 on line I guess the New Jersey lottery is now seeing the 1.13 billion dollar ticket was bought from a couier or a third party on line I picked my own numbers either way they put a add up or they offered me one ticket for free one line and I had to send it back in with my promode code and I did but I have the numbers I picked written down and they have not sent to me in my email address I thought maybe it could be rocket pocket another third party for lotto tickets anyways I need some one to help find out why they have not got a hold of me I have 6 months left to claim the ticket I have to emails that but one of them are when I bought or got the mega millions ticket online [email protected] or [email protected] has you see one of these emails have one I and the other one has 2iis anyways if you could be of help when I get my pay out from 1.13 billion dollar ticket bought inside the shop right Liquor store in Neptune New Jersey I going to help them out for helping through this hard ship 1 million dollars. I need to find my ticket. Resolution Sought Give me my copy of it in my email until I can get the first ticket original.

4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

3/15/2024

I am telling you now that I did not get my winnings from lotto.com. I have bank statements from every time that I played on their site and I did not use those winnings so maybe if more people complain about them then you would believe me or understand whatever. Oh Linda. Ridiculous. Resolution Sought Pay my money. Well, obviously you're not gonna get my money back but thank you anyway

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